Aspect Workforce Management for agents and supervisors.
Aspect Workforce Management provides immediate access for agents and supervisors to Aspect Workforce Management directly from a tablet or smart phone device. Empower agents to self-manage schedules remotely, and provide supervisors with the tools to track schedules, agent requests, as well as intra-day performance statistics “on the go”.
Agent Functionality:
View individual agent schedule data
View existing and add new Workforce Management Exception Requests
View personal account balance data
View agent productivity statistics
Ability to receive push notifications on Workforce Management events
*If enabled through Workforce Management Notification Server
Supervisor Functionality:
View individual agent schedule data
View team schedule data
View existing and add new Workforce Management Exception Requests
View intra-day performance statistics
Send notifications to an individual agent or an entire team of agents
Ability to receive push notifications on Workforce Management Events
*If enabled through Workforce Management Notification Server
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